Refund policy

Because many of our products are custom-made or made to order, we do not accept general returns or exchanges for change of mind, incorrect size selection, or incorrect colour selection. Please review product descriptions and sizing information carefully before placing your order.

If your item arrives damaged, defective, or with a manufacturing or printing error, please contact us at ordernow@lizziepinkprintables.com within 30 days of delivery. Please include your order number and clear photos showing the issue. Once the issue is verified, we will arrange a replacement or refund.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exchanges

Because our products are made to order, we do not offer exchanges for incorrect size, colour, or change of mind. If an item arrives damaged, defective, or with a manufacturing error, please contact us within 30 days of delivery. You do not need to return a defective item unless we specifically request it.

Custom and Personalized Items

Custom, personalized, and made-to-order products are not eligible for return or exchange unless they arrive damaged, defective, or incorrectly produced.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow several business days for your bank or credit-card provider to process and post the refund.

For any questions about your order, please contact us at ordernow@lizziepinkprintables.com.